ER…More Than a TV Show

ER…More Than a TV Show

Emergency Response at the New Orleans Children’s Hospital means lives can be saved if the medical staff is in place. It must be the right medical team, and they must be ready when the ambulance or helicopter arrives. Ultimate Smoke Signal software is used by the dispatch team to call, page, text, and email the team for an incoming emergency.

The dispatcher communicates with the ambulance by radio while drivers head to the Children’s Hospital. While talking they can press one of three touch screen buttons for Team A, Team B, or Team C. That is all they need to do -the Smoke Signal software calls the chosen team members’ cell phone, direct phone or even home phone and delivers an audio alert message. At the same time text and email messages are sent the team members to increase the chance of reaching them in a timely fashion. Something like, “Incoming ambulance to ER now for Team B. Report now for an emergency in route. Please reply that you received the message and are coming to the ER.” Finally, because cell phones don’t always receive calls or text messages inside the hospital the medical teams have in-house pagers that get the message too. Dispatchers get visual response on the screen as the team replies that they are coming to the ER.

The Children’s Hospital started with the three local teams then liked the results so much they added ten city buttons for the Flight for Life helicopter for the largest metro areas in Louisiana. They are now adding Smoke Signal in another department for internal communications to staff and departments. Smoke Signals have gone digital and lives are being saved because messages are getting out. Ultimate has placed Smoke Signal software in prisons, schools, utility companies, municipalities, and large companies for enhanced communications and reminders for deliveries and appointments.

Ultimate Tools change the rules of what can be done with your telephone and computer system!  Call Roy Catron at 262-789-9654 - If we can’t do it we may know someone who can help.