Thursday, May 19, 2011

Ultimate Call Accounting "10.0+"

Ultimate Call Accounting 10.0
Thank you for using our Ultimate Call Accounting. Over 20,000 customers have let Ultimate Call Accounting keep Profits on the Rise by managing their telecommunications costs.
We now have a new version of call accounting. 10.0 is now available! So what is new, you might ask?

Auto reports:

o       Auto reports can optionally be saved as text files instead of HTML files
o       Selectable drive/path for auto report files
o       Selectable day of week for weekly auto reports
o       Selectable day of month for monthly auto reports
o       Selectable time of day for auto report generation


Fully customizable detail reports:

o       Select which call details appear on each line and in what order
o       Select fixed-length field or comma-delimited format (with or without enclosing quotes)
o       User-defined headers for detail reports (e. g., change “Department” to “Region”)
o       Optionally omit totals, summaries and headers from detail reports
Other report features:

o       Selectable time range for template reports, e. g., 10:00pm to 6:00am every day (allows a “shift” report)
o       In report templates, extension drop-down list shows a pick list of extensions for the selected department
o       Total minutes shown for each dialed number in Frequently Dialed Number reports
o       Caller ID name added (if supported by phone system)
Other features:

o       Adjusted for new dates of daylight time/standard time
o       Shows last log file entry on main window
o       Historical data display initially scrolls to most recent records
o       Historical data display includes button to save a snapshot to a text file

Updated look & the best part is that we have expanded our options for an upgrade:
·        Option one: One-time upgrade cost (like you have had in the past)
         Option two: Outright purchase and optional service support from Ultimate
·        Option three: Low subscription fees (quarterly or annually)
         Bonus - 20 day free trials (just submit a name, phone number and email address)
Why the options? Some companies prefer to own and have no recurring fees. Some companies want an easy way to keep up to date and call the manufacturer directly. Ultimate wants to offer you either approach to benefit your telecom needs.
We can show you a live demonstration of Ultimate Call Accounting 10.0+.
Roy Catron - 262-789-9649

Monday, May 16, 2011

I could make a sale if…

I could make a sale if…
When I answer a phone call or view a new e-mail this is a common statement I witness, "I could make a sale if… “So I listen to the caller or read through the e-mail and try to understand how we can help.
We have built our business around helping dealers make sales, by simply adding a feature or two to something we may already do. When you this over time we have created quite a few solutions.
A recent example comes to my mind. I think the reason I am thinking about this is because the customer liked our creation so much that they are now expanding its use again. Here is their application:
An emergency center wanted to call, text, page, and email a team of medical professionals when children are coming  for emergency services. Our Smoke Signal Software could have worked out of the box but they wanted it to be almost automatic. When an emergency occurs a call is placed to a dispatcher and the dispatcher needs to give 100% attention to the ambulance professional.  So they wanted to be able to choose one of three buttons to make contact with a specific medical team. They also wanted real-time feedback as to the progress our software had made in contacting them. After a few small changes we created a visual touch screen interface that allows the dispatcher to concentrate on the conversation and still assemble the medical team.
The result was a sale without competition and a customer who now wants to add more to the application. The customer wins, the dealers wins and in this case maybe lives can be saved.
Your Ultimate Sales Representative Roy Catron