One Question Prospecting

Did you know the average phone system dealer has 30 medical offices in their customer base? 50% of these offices are looking for patient reminder software. Calling or emailing them with one question is easy. The question is, “How do you remind patients of upcoming appointments?” if they do it personally then they would be a good prospect for our Doctor Reminder Software! DRS integrates with the current scheduling system and the reminders sound great – just like a personal call. 

Press this link to learn more -->Tell me more!

I have promised to keep e-notes less than 200 words, but please create an e-mail file because these notes have a links for information you will need later; for example:

·         Version 10.0+ Ultimate Call Accounting Features

·         A tech guide to installing Version 10.0+ - free trail

·         Current pricing or order form – Ultimate Order Form

·         And DemoOnDemand – for training or customer demos

Return On Investment

Return On Investment $75 per appt. 125 per appt. 75 125 Appointments per day (50) 50 50 Income per day 3750 6250 Income per month (20 working days) 75000 125000 Cost of missed appointments @ 2% no shows 75 125 Lost revenue per month at at 2% of missed appointments 1500 2500 ROI for $20,000 (over five years) 13.33333333 8

Doctor Reminder / Appointment Reminder or Smoke Signal Software HARDWARE & Network REQUIREMENTS

Doctor Reminder / Appointment Reminder or Smoke Signal Software  HARDWARE & Network REQUIREMENTS

Minimum Specifications

Operating Systems

Windows 2000 Professional

Windows Server 2003 (one user logged in at a time) 

Windows Server 2008 (one user logged in at a time)

Windows XP Professional

Windows Vista

Windows 7

Hardware

1 GB hard drive space (default)

1 serial port or network interface card for SMDR

Mouse

Keyboard

Monitor

Optical drive to load software (or load from web)

Additional Components and network considerations

Remote access - Required in order for us to assist with installation, training, and tech support.

We work with the following  - among others:

• http://www.logmein.com/ 

• http://www.ultravnc.com/

• http://www.gotomypc.com/

• http://www.join.me 

• http://www.showmypc.com

•  http://www.webex.com/

Back-up device -Flash drive, external, or other

Printer -For printing reports

VIII. NETWORK REQUIREMENTS & QUESTIONS THAT WILL BE ASKED

 

Internet access is required. The router configuration should be set to give priority
to voice calls. Each Doctor Reminder Software call use no more than 11 kilobits
per second.
 

How does a company know if the verbal message will be delivered with high quality and
quickly? While the Software is being installed, we will test your system using a VOIP test. This test will be run several times during the installation to get a reading of downstream broadband capacity for each Software installation. You can test your own system prior to installation using any VOIP test. Some of those found online include:

• www.testyourvoip.com, myspeed.visualware.com/voip/,

• myvoipspeed.visualware.com/, www.bandwidth.com/tools/voipTest, and

• www.talkswitch.com/voip/voip_test.asp.

Some of the questions that will be reviewed during the installation:

• How many appointments per day does your clinic serve? 
• What type (brand) of software is used to make appointments for your patients?(MicroMD, Sage, Elligence, Dentrix, DESCO, Advanced Data Systems,AviMark, McKesson, GE Centricity, Visionary Medical …) 
• How fast do you need to deliver these messages?
• How many calls per year?
• How many computers on your network have access to the Internet?
• What type of Internet activity? (downloading pictures, wav files or data)
• Is there a time of day that you would most likely send a reminder?
• Who is your Internet Provider and what type (size) of connection do you have?

Between the VOIP speed tests and answers to above questions, Ultimate! will be
able to recommend a reasonable number of simultaneous voice messages
delivered for each installation. In most cases the use of an existing Internet
service will be sufficient.
 

Port and IP addresses used:
Doctor Reminder Software uses - 66.185.25.250
sip.inphonex.com - 208.239.76.163
smokesignal.uspnet.com - 199.237.197.158
3652 to connect to Communicator Server
3654 to connect to Call Accounting

 

 

 

 

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Call Accounting HARDWARE REQUIREMENTS

Minimum Specifications

Operating Systems

Windows 2000 Professional

Windows Server 2003 (one user logged in at a time) 

Windows Server 2008 (one user logged in at a time)

Windows XP Professional

Windows Vista

Windows 7 & 8

Hardware

1 GB hard drive space (default)

1 serial port or network interface card for SMDR

Mouse

Keyboard

Monitor

Optical drive to load software (or load from web)

Additional Components

 Remote access

Required in order for us to assist with installation, training, and tech support.

We work with the following  - among others:

 http://www.logmein.com/

http://www.ultravnc.com/

http://www.gotomypc.com/

http://www.join.me

http://www.showmypc.com

http://www.webex.com/

Back-up device

Flash drive, external, or other

Printer

For printing reports

Tech bulletin for Ultimate Call Accounting – Ten-Point Zero (10.0 +)

Step by step set up of call accounting: (this can take about 15 minutes or less if you prepare ahead of time)

• Set up an appointment with the customer (ask for a Microsoft Windows computer) Spec’s: (pg 17) pick a computer they can be left on – it does not need to be dedicated but does need internet access to download the software.

• Equip you telephone system with the needed serial connection card or IP (SMDR data programming) IP is normally included with the phone system

• Identify the computer port numbers used for IP SMDR data (from you switch manual)

• To install the software use the link: Call Accounting Downloads: ( http://ultcom.com/?page_id=942 )

• Review the downloading instructions on this page and then download the Ultimate Call Accounting 10.0 + (full installation)  - PWFULL.exe choose Save File

• After downloading the program chose to run the program form the downloads folder

• Press unzip then OK to install the program

• Use the default directories

• Press START, locate Ultimate Call Accounting – click to start program

• Pricing wizard:  If you know the load and long distance rates put them in if not choose: Free local calls – LD rates .03 for the first minute & .03 for the subsequent minutes – and finally put in the area code. (Do not put a check in the Centrex 9 in most cases)

• Initial Setup: Fill in the company name -> choose the phone system from the pull down menu -> leave the limits at default -> do not check Echo Call records to file. SMDR Configuration: Source of the SMDR (Serial would require a Comm Port) most are now TCP/IP Client or Server. (for example Toshiba IP systems use TCP/IP Server and the default Port is 7000 but can be changed to match your phone system program)

• If using IP when you press Connect if the software detects the port it will change to disconnect and you may press Continue the initial setup menu. If your choose is for a Com port and you have selected the phone system Baud Rate you may press Continue

• The program will start and you may have firewall alert choose Allow Access

• Press Security and Enter Password

• The Default Password is level3 – type that in

• Make a test call to see if data is being processed – if you are successful you should see data in both top window “Last Call Record Data” and next window below “Last Processed Data.” If you do not see data in both windows it could be one of several issues: wrong com port, wrong baud rate, bad com port, wrong IP port number, or wrong phone system type. After checking these issues send an email to jim@uspnet.com with your phone number and we will call within 24 hours. Ultimate Dealers can call the dealer tech support number.

• If data if being processed (line two) then press the flashing red message at the bottom of the call accounting main window. “Activation needed – click here”

• Call the number and leave a call back number or message.

• When they call back or answer you will read the lower left number to them and an order number if you have if. If you have no order number put 99999 in the order number window.