The Missing Link – for National Accounts has been discovered!

I got a call from a dealer that has a national account of retail stores. They sell small systems with 6 lines and 13 phones. The corporate office would like reports on the number of calls in and out especially when they have a national advertising campaign. They would also like to track contests for the sales people making calls to current customers.

The problem is call accounting on a per system basis is expensive if you have a computer, SMDR data card, and a local administrator. Having centralized call accounting would be great but every system has an extension 200 and lines one through six.

Ultimate has the Answer!

With Centralized Call Accounting we can accept IP data from the internet, create a unique store code for extension 200 in Tulsa, Sacramento, or New York City, adjust the time for each location and give this traffic studies to boot!

Imagine one computer, one administrator and management reports for every store automatically. Call Roy Catron to review your national or regional account application today. 262-789-9654

For TOSHIBA IPedge & CIX™ Systems Only

 

Should our Call Accounting Software be called “Telephone Management Resource” instead? Wikipedia says, “A resource is a source or supply from which an organization gains profit.” That is a fair question because most our sales in Call Accounting and Centralized Call Accounting software are for the management of people and equipment.

 

What do we offer on TOSHIBA IP edge & CIX™ that we don't offer on other systems?

Trial of Transfer reports (this shows an incoming call being transferred from ext. 501 to 520 and finally 535 and how long each extension talked with the  caller from 263-6315 or ABC Carpet)

Account code 124563

Date  Time   Account   Ext.    Type    # Dialed St City       Length    Name (Caller ID)__

06/20 11:23a 00000023  501     LOCAL   263-6315 WI MILWAUKEE  0:00:15   ABC CARPET & FL

06/20 11:24a 00000023  520     LOCAL   263-6315 WI MILWAUKEE  0:01:05   ABC CARPET & FL

06/20 11:26a 00000023  535     LOCAL   263-6315 WI MILWAUKEE  0:01:20   ABC CARPET & FL 

AdTracker Reports Ultimate! AdTracker helps you make wise decisions as consumers respond to new trends (e.g., internet,

cable programming and Facebook, Google). Ultimate! helps keep your finger on the pulse of the public. In the brochure example at the link above if you spend $500.00 per month for a Yellow Page ad, the cost per response is $125.00. If the City Bus ads cost $1,000.00 per month then the cost per response is about $26.00 with 39 calls that month. This is the data you need to set priorities for your advertising budget.

Centralized Call Accounting using one computer manage multiple sites that are using StrataNet® or NOT (like national accounts that have small squared systems - the corporate office would like reports but cannot justify a separate computer, and administrator for 100+ systems We have the Ultimate answer!

Free Trial - full reporting for 20 days and data collection forever. Toshiba has an IP data connection is built in to release 4.0 + software and so a basic install takes minutes and as long as the computer is running data is saved. Buying the software just turns on the reporting tool and we can now allow a 20 day trial period. 

 Free Trial informational link

Plus release 10.0 adds new features  expands the automation and customized reports dramatically.

ER…More Than a TV Show

ER…More Than a TV Show

Emergency Response at the New Orleans Children’s Hospital means lives can be saved if the medical staff is in place. It must be the right medical team, and they must be ready when the ambulance or helicopter arrives. Ultimate Smoke Signal software is used by the dispatch team to call, page, text, and email the team for an incoming emergency.

The dispatcher communicates with the ambulance by radio while drivers head to the Children’s Hospital. While talking they can press one of three touch screen buttons for Team A, Team B, or Team C. That is all they need to do -the Smoke Signal software calls the chosen team members’ cell phone, direct phone or even home phone and delivers an audio alert message. At the same time text and email messages are sent the team members to increase the chance of reaching them in a timely fashion. Something like, “Incoming ambulance to ER now for Team B. Report now for an emergency in route. Please reply that you received the message and are coming to the ER.” Finally, because cell phones don’t always receive calls or text messages inside the hospital the medical teams have in-house pagers that get the message too. Dispatchers get visual response on the screen as the team replies that they are coming to the ER.

The Children’s Hospital started with the three local teams then liked the results so much they added ten city buttons for the Flight for Life helicopter for the largest metro areas in Louisiana. They are now adding Smoke Signal in another department for internal communications to staff and departments. Smoke Signals have gone digital and lives are being saved because messages are getting out. Ultimate has placed Smoke Signal software in prisons, schools, utility companies, municipalities, and large companies for enhanced communications and reminders for deliveries and appointments.

Ultimate Tools change the rules of what can be done with your telephone and computer system!  Call Roy Catron at 262-789-9654 - If we can’t do it we may know someone who can help.